Sophie AISophie AIby TechSee
MULTIMODAL AI. APPLIED TO TECHNICAL SUPPORT.

SOPHIE AI · THE TECHSEE PLATFORM

The multimodal AI platform for technical support.
Connecting what people show, say and know to the next step.

00:00 / 00:28
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Illustrative service story · No live diagnosis
Read the story

A customer reports a TV with no sound. A description of the cables is not enough. Sophie AI brings a shared visual view together with relevant product knowledge, supports a model-appropriate connection check, and keeps the customer’s confirmation with the service journey.

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THE SOPHIE PLATFORM

Understands the product.
Sees the situation.

Built for technical support: TechSee’s visual and spatial intelligence connects the actual setup with relevant product knowledge.Select a piece to see how it works.

01 / WHAT SOPHIE POWERS

Sophie AI

THE MULTIMODAL AI PLATFORM

The intelligence behind every next step.

See the situation. Apply expertise. Guide action.
02 / WHAT POWERS SOPHIESophie Intelligence + Sophie Knowledge

SOPHIE FOR THE ENTERPRISE

Your expertise.
Where the problem is.

At the contact center. On the job.
Inside the connected home.
Make the next step a clearer one.

THREE PLACES. ONE CONNECTED INTELLIGENCE.
Robot vacuum beside its charging dock in a customer’s home

The contact center

Less describing.
More understanding.

Start with a guided customer flow. When an expert is needed, share the actual setup and continue with human-led visual assistance.

Sophie Self-Service + Sophie Live

01See the setupShow the device and the symptom.02Guide the checkUse relevant product instructions.03Keep the resultCapture what the customer confirms.
Technician sharing a view of installed equipment

Customer showing the placement of a home Wi-Fi router

One platform. Context that stays with the work.

Illustrative journeys. Diagnostics, integrations and handoffs depend on implementation.

THE PLATFORM, EXPLAINED

One foundation.
Clear connections.

What is the Sophie AI platform?+

Sophie is TechSee’s shared AI platform for technical support. It connects product knowledge with visual, spatial and conversational context, supporting the products and workflows built on it.

What does multimodal mean here?+

Technical support draws on more than text. A camera view can show equipment and its surroundings; conversation captures symptoms and confirmations; product knowledge supplies relevant procedures. Supported integrations can add case or diagnostic data.

How do the enterprise products relate to Sophie?+

Sophie Self-Service, Sophie Live and Connectivity Guru apply the same platform to different service needs: customer-led guidance, shared visual assistance and connectivity troubleshooting. Product selection and handoffs depend on the implementation.

How does Sophie confirm a problem is resolved?+

The evidence depends on the task: a visible result, a customer confirmation or a supported system signal. A camera alone cannot verify everything. Confirmed progress can remain with the configured service journey.

Sophie AI

ONE PLATFORM. YOUR NEXT APPLICATION.

Don’t just imagine it.
See Sophie in action.

Bring one recurring support issue. Explore how Sophie could help your customers and teams see it, understand it and take the next step.

YOUR SOPHIE DEMO

One real issue.
A clearer way forward.

  1. 01
    See the right product.

    Explore the experience that fits your support scenario.

  2. 02
    Connect your expertise.

    Review the product knowledge and context it needs.

  3. 03
    Map the next step.

    Discuss workflow, integrations and what to evaluate.

Book your Sophie AI demo ↗Continue to TechSee to arrange your demo.